Community: 2.1.0 - 2.2.2
Facebook Messenger Chatbot Extension for Magento 2
Current Extension Version : 2.0.0
Enhances your company’s reach and helps you to engage your customers by providing the best experience
Provides a personalized and curated shopping experience for customers online.
Helps your shoppers save time by searching for new and trending products and categories through easy navigations and simple conversations
Improves customer relations and helps customer service management at a lower cost compared to the human manpower
- Free Installation
- 90-Day Free Support
- Free Lifetime Updates
Experience the extension first hand with 2 simple steps!
1. Login to your Facebook Account or Facebook Messenger app.
2. In the Chat Window search for "MageCube Magento Chatbot" and get started with the Chatbot.
What Are Chatbots ?
Chatbots are the future. One of the most trending things today is the increasing popularity of these chatbots.
"A chatbot is a computer program that is capable of having a human-like conversation with a user by receiving and sending text messages for the purpose of automating a business process."
Here comes the word “automating a business process” and automation is always the most smart way to go with. To understand Chatbots more and know how they lead to automation, let's go a little deeper in the background that drives this trend.
What influences the Rise of Chatbots ?
Personalization of virtual communication
The exponential rise of artificial intelligence technologies in past few years brings chatbots to a new level. Together with Natural Language Processing (NLP), Artificial Intelligence brings up to 90% accuracy in machine parsing and understanding requests and therefore develops a personalization with user during the virtual communication.
Interactive messages, that are sent by bots taking into account context of the situation, is an important factor in making this technology both useful and engaging for the customers.
In a recent survey, it was figured out that 75% of consumers say they would choose messaging apps over email to get in touch with a business. Therefore, Chatbots are entering the market rapidly and have a broad appeal for customers due to efficiency and ease of interaction.
Transforming Customer Experience
Chatbots help brands reduce the friction of serving more customers with meaningful and service-oriented interactions.
What all this extension provides ?
Facebook has developed a Chatbot program for its messenger platform. That program allows businesses to enable virtual communication with their customers. This extension will help you create your very own Facebook Chatbot and that Chatbot will be replying to your customers on your Facebook Page. This will open up an engagement channel for your business. Note that this extension works only with Facebook Messenger platform.
Instant Answers using Artificial Intelligence
We’ve used Artificial Intelligence and Natural Language Processing (NLP) to deliver instant answers to users in response to their messages and requests.
Show products from the store in Facebook Messenger
Displays products from your store to users directly in messenger. This helps customers check out and search for products of their choice.
Call-To-Action buttons with each product result
Along with each product displayed to user, important call to action buttons are displayed clicking on which user can view the details (and available images in a bigger view) of the product, view the product on website and also mark any product as “Favourite”.
Add to “favourites” feature
Users can add any product displayed to them to the list of their “favourites” and then access their favourite items by clicking on a persistent menu or typing “favourites” at any time.
Both Quick and Persistent menu options for more engagement
We’ve provided both kinds of menu options - quick and persistent enabling users search for new products, trending or best selling products and categories. All these menu options are admin-configurable.
Enables Curated Shopping through Related Products option
After customer shows interests in a product clicking on ‘View Product’, we display more quick menu options like ‘More Images’ and ‘Related Products’.
Customizable automated messages
Ability for admin to customize content of various automated messages like – greetings, not found, results found, multiple welcome messages.
Broadcast promotional messages
Our chatbot helps you broadcast any kind of deals or promotional messages to facebook users who were active on your bot at some time in past. You can also add call to action buttons and images to these messages for more engagement. Status of messages sent to every single facebook user can also be checked.